FAQ's

If an item that has been made to measure to your exact measurements, we are unable to accept returns or give a refund.

If it is the wrong item that has been sent, we can arrange an exchange or refund, so long as the original item returns to us safely and undamaged. 

Please contact us if you need help.

Yes! Our standard fibreglass mesh is available on rolls of 50m and in widths of 50mm, 75mm, 100mm and 300mm. Wider rolls of 1.2m and 1.8m are also available.

We have other types available - check it out here!

We supply all the fittings needed for our hinged window and door flyscreens. Full instructions are also included. If something does just happen to be missing, please contact us.

For insect mesh, we dispatch the next working day. All deliveries are tracked.

For the flyscreens, depending on the size and quantity of the screen, our average time is 3-7 days. That starts on the day we have received signed confirmation on the measurements for your screen all the way to the day we dispatch it. 

You can find all the instructions you need on our Measuring Guides page. If you need further assistance, feel free to contact us and one of our friendly team members will be happy to walk you through it.

We showcase our products on the usual social media channels. We are also on The NBS Source - a company who help connect contractors with suppliers like ourselves.